Info

HOW & WHAT

Do you have a question, would you like a second opinion or are some things unclear?
We are here to help you. Call us at +32 (0)487 20 20 26 or send us an e-mail at nele@architectenkamers.be

Do you want to fully experience our products and see them in real life first? 
Your are welcome to book an appointment at one of our locations. 

ARCK bb.
Kaaistraat 23
9140 Tielrode

ARCK studio.
Kloosterstraat 34
2000 Antwerpen

ORDERING

Yay! I found some lovely things in the webshop. How can I place my order?
Go to the item of your choice and select ADD TO CART. The chosen item will be moved into your cart.

To finalize your order, go to your shopping basket and select CHECKOUT.
Complete the requested information on the following steps: CONTACT, SHIPPING & PAYMENT.
You will receive a final overview of your purchase and you are done!

I do not live in Belgium, can I still place an order? Of course!
We ship to the Netherlands, Luxemburg, Germany and France. On request we can ship packages to other countries as well.
For more information, please send an email to nele@architectenkamers.be

Which payment methods are available?
Online you can pay with, Bancontact, Belfius app, iDEAL, KBC app and PayPal. 

SHIPPING

I have placed my order and finalized my payment, what now? 
We will wrap your order with a lot of care and love and ship it within the next 24h, unless stated differently on the website. Our choses carrier is Bpost. You will receive an email with an update and a Bpost tracking number. With this reference you will be able to track the process of your parcel on the Bpost website.

How much is the delivery charge?
Our packages can be delivered all over the country. We charge shipping costs based on the rates applied by Bpost.

!Free shipping for orders over 75 euro! 

I don't live in Belgium. What is the cost of shipping?
We can ship to our neighbouring countries, the Netherlands, France, Luxemburg and Germany. We charge shipping costs based on the rates applied by Bpost.

DELIVERY OR PICK UP

I am not at home during office hours...
If no one is home at the time of the delivery, Bpost will leave a note in your mailbox. On it you will find further instructions about how to collect your package at the post office.

My package still hasn't been delivered...
Weekends and bank holidays can delay deliveries. If the package still hasn't been delivered after 7 business days, you should contact us at +32 (0)487 20 20 26 or at nele@architectenkamers.be.

Something is missing in my package...
Contact us right away at +32 (0)487 20 20 26 or at nele@architectenkamers.be.

Something is wrong with the an item in my package...
Every item is checked and wrapped carefully by us. Did we still miss something? Contact us immediately at +32 (0)487 20 20 26 or at nele@architectenkamers.be.

I have chosen to pick up my order...
You will receive an email once the order is ready for pick up. The gallery is open from Thurday till Sunday between 2.00pm and 6.00pm. If you wish to pick it up at another time contact us at +32 (0)487 20 20 26 or at nele@architectenkamers.be.

INVOICE

Do you want to request an invoice for your purchase?
No problem! Send us an email with the details of your company at nele@architectenkamers.beand we will send your invoice as soon as possible. Be sure to include a valid TAX number!

ARCK bb. ARCK studio