HOW & WHAT
Do you have a question, would you like a second opinion or are some things unclear?
We are here to help you. Call us at +32 (0)487 20 20 26 or send us an e-mail at firstname.lastname@example.org
Do you want to fully experience our products and see them in real life first?
Your are welcome to book an appointment at one of our locations.
Yay! I found some lovely things in the webshop. How can I place my order?
Go to the item of your choice and select ADD TO CART. The chosen item will be moved into your cart.
To finalize your order, go to your shopping basket and select CHECKOUT.
Complete the requested information on the following steps: CONTACT, SHIPPING & PAYMENT.
You will receive a final overview of your purchase and you are done!
I do not live in Belgium, can I still place an order? Of course!
We ship to the Netherlands, Luxemburg, Germany and France. On request we can ship packages to other countries as well.
For more information, please send an email to email@example.com
Which payment methods are available?
Online you can pay with, Bancontact, Belfius app, iDEAL, KBC app and PayPal.
I have placed my order and finalized my payment, what now?
We will wrap your order with a lot of care and love and ship it within the next 24h, unless stated differently on the website. Our choses carrier is Bpost. You will receive an email with an update and a Bpost tracking number. With this reference you will be able to track the process of your parcel on the Bpost website.
How much is the delivery charge?
Our packages can be delivered all over the country. We charge shipping costs based on the rates applied by Bpost.
I don't live in Belgium. What is the cost of shipping?
We can ship to our neighbouring countries, the Netherlands, France, Luxemburg and Germany. We charge shipping costs based on the rates applied by Bpost.
DELIVERY OR PICK UP
I am not at home during office hours...
If no one is home at the time of the delivery, Bpost will leave a note in your mailbox. On it you will find further instructions about how to collect your package at the post office.
My package still hasn't been delivered...
Weekends and bank holidays can delay deliveries. If the package still hasn't been delivered after 7 business days, you should contact us at +32 (0)487 20 20 26 or at firstname.lastname@example.org.
Something is missing in my package...
Contact us right away at +32 (0)487 20 20 26 or at email@example.com.
Something is wrong with the an item in my package...
Every item is checked and wrapped carefully by us. Did we still miss something? Contact us immediately at +32 (0)487 20 20 26 or at firstname.lastname@example.org.
I have chosen to pick up my order...
You will receive an email once the order is ready for pick up. The gallery is open from Monday till Friday between 9.00am and 6.00pm. If you wish to pick it up at another time contact us at +32 (0)487 20 20 26 or at email@example.com.
Do you want to request an invoice for your purchase?
No problem! Send us an email with the details of your company at firstname.lastname@example.org. and we will send your invoice as soon as possible. Be sure to include a valid TAX number!